Club Charter

Stockport County Club Charter

Our mission is to achieve success in The National League and regain the club’s status and position in The English Football League, and in a manner which rewards stakeholders, supporters and employees, in a stadium that all people connected to the club can be proud of.

To carry out such ancillary activities which are consistent with our footballing aspirations and the overall image and brand identity of Stockport County FC.

To attain the highest level of professionalism and integrity throughout the whole of the business and to act as a good community partner and ambassador for football and the Town of Stockport.

TICKETING:
Match Days

Ticket Office, the manager is available in the Ticket Office Reception on Home Match Days only 10am to 3pm (Saturday fixtures) and 5pm to 7.45pm for midweek fixtures. Contact is via the ticket office:

Tel: 0161 266-2700 (option 1, followed by option 4)

email: [email protected]

Non-Match Days:

Ticket Office, the manager is available during opening hours, currently Monday to Friday, 9am-5pm.  Contact details:

Tel: 0161 266-2700 (option1, followed by option 4)

email: [email protected]

Pricing:

* Stockport County FC continues to strive for wider access to matches by offering a broad range of ticket prices both in terms of matchday tickets and season tickets.

* The club will always retain the recommended percentage of tickets for sale to non-season ticket holders.

Concessions:


* Concessionary prices are available to junior supporters (Aged 5 and under, also aged 6-17), Students, Senior citizens (Aged 65+) and Disabled Supporters.


The Club Provides:


* An area of the stadium for the exclusive use of family groups, junior supporters and senior citizens;
* Support for disabled spectators and their carers’;

Away Matches:

The allocation of ticket priority for away games will be announced via the usual channels. In most circumstances, priority will be provided to season ticket holders and then general sale.  Decisions will be based on the opponents, the profile of the fixture and the allocation of tickets received. Information will be conveyed to supporters via a press release, the match day programme, club website, social media and matchday announcements.

Cup Competitions:


Tickets for cup matches are priced dependent upon the opponents, the profile of the fixture and the competition. Ticket priority for home games will rest with season ticket holders followed by general sale. Tickets for away fixtures will be allocated as above.

Returns/Refunds:

The Club’s policy on the return and distribution of unwanted tickets is as follows:

Tickets purchased by supporters who find they are unable to attend will be refunded in full provided:


* The Club is notified in writing and receives the tickets back prior to the day of the game;
* Refunds will not be made after the game unless exceptional circumstances exist. Should such a situation arise the Ticket Office manager will assess the case on its individual merits.

Abandoned Match Policy:

In the event that a match has to be abandoned for whatever reason the following club policy will apply:


1. If a match is postponed after spectators have been admitted to the ground but before the match has kicked off, ticket holders and any spectators having entered the ground will be offered free admission to the re-arranged game on production of their original match ticket.


2. If a League match kicks off but is abandoned before the commencement of the second half, spectators in attendance will be offered admission to the rearranged fixture for 50% of the admission price they paid to attend the original fixture.


3. If a cup match kicks off but is abandoned before the commencement of the second half, the Club will endeavour to provide spectators in attendance with the opportunity to purchase tickets for the rearranged fixture at 50% of the admission price they paid to attend the original fixture, on production of their original match ticket. This will be subject to the agreement of the opposing team and fulfilling the requirements of the official body governing the competition.

All spectators will be advised by means of the PA system to retain their tickets as proof of their admission to the game and to claim their seats for the rearranged game.  It may not be possible to exchange the ticket for the same seat originally purchased although the club will endeavour to comply with such a request.

Customer Service:


Stockport County FC responds to customer enquiries within a maximum period of five working days. Where personal contact is made by supporters, the Club staff will endeavour to address any concern at the initial point of contact.

The Club will respond by the most efficient and appropriate method of communication, i.e. telephone, e-mail, correspondence etc.

Staff Conduct:


Stockport County FC undertakes to confront and eliminate discrimination, whether by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

Stockport County FC is an equal opportunities employer and encourages similar commitment from every organisation or individual acting within the game.

Equality of opportunity at Stockport County FC means that in none of our activities will we discriminate against, or in any way treat less favourably any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

This includes:


– Job advertisements;
– Selection of candidates for employment or promotion;
– Job location or working environment;
– Pay and employment terms and conditions;
– Internal training and development activities;
– External education activities and awards;
– Selection for representative teams;
– Appointments for honorary positions.

Stockport County FC will not tolerate sexual or racially based harassment or other discriminatory behaviour, either physical or verbal, which is dealt with by appropriate disciplinary action in whatever context it occurs.

Stockport County FC supports The Football Association, The English Football League and National League in their respective commitments to develop a programme of ongoing training and awareness raising events and activities in order to promote the eradication of discrimination.

Consultation And Information:

Stockport County FC consults with supporters groups on a regular basis.

Stockport County FC publicises its views on major policy issues through the matchday programme, website, social media and the local media.

Stockport County FC has and continues to develop means of consulting with shareholders, sponsors, the local authority and other interested parties.

Stockport County FC provides the earliest possible notice of any changes to its ticketing policy, usually after consultation with the relevant supporter groups.

Stockport County FC undertakes research on the design and number of new strips.

Accommodating Away Supporters:


Stockport County FC abides by The Football Association and National League Regulations governing the allocation of tickets to visiting clubs.

Stockport County FC does not charge admission prices to supporters of a visiting club which are higher than those charged to non-member home supporters for comparable accommodation. In particular, our concessionary rates offered to senior citizens, young adults and junior supporters apply to supporters of a visiting club.

Merchandise:


Details of the next intended change of kit will be provided by the club via all usual channels, including the Club shop.

Stockport County FC refunds on merchandise in accordance with its legal obligations.

Club Shop Promotions:


From time to time there will be independent club promotions any such promotion cannot be used in conjunction with other benefits that are from time to time afforded to customers, shareholders or season ticket holders who will be given the opportunity to take advantage of the single most preferential promotion on offer for a particular item/deal and at a particular time.

The Club will endeavour to set out rules in relation to each promotion as and when it occurs should the position be any different.

Community Activities:


Stockport County FC is committed to playing a full and active role within the local community.  To achieve these aims, the Club has developed a structure which includes a Community Foundation (and staff) which is affiliated to The National League Trust.

Stockport County FC aim to encourage and develop partnerships at all levels regardless of age, ability, ethnicity, gender or sexuality; to work with all members of the community including business, commerce, charitable and voluntary organisations.  Stockport County FC develops and assists groups in improving opportunities for young people to participate in sport.

The community programme in professional football aims to:


* To encourage more people (especially children) to play football;
* To encourage more people (especially children) to watch football;
* To promote closer links between the football club and the community;
* To encourage more people to become interested and support their local football club;
* To maximise community facilities and their community usage at football clubs;
* Where appropriate, club projects are encouraged to provide temporary and/or gainful   employment and training for unemployed people.


Complaints:


All complaints must be addressed to the Club Secretary, by either:

  1. In writing:

Stockport County Football Club, Edgeley Park, Hardcastle Rd, Stockport, SK3 9DD

b) by e-mail: [email protected]

We will endeavour to respond to complaints within five working days and the complaint will be directed to the appropriate department for comment/response. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent, and a detailed reply will follow within 21 working days of receipt of the original communication. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we promise to keep the complainant updated on the progress of the complaint.

The complainant does have the option of taking the complaint to The Football Association and/or The National League.

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