Terms and Conditions

Please read these terms of use carefully before you use this website.

In using this website, you agree to the following terms and conditions of use (including the Privacy Policy) (“Terms of Use”). If you do not accept any of them, you should exit this Website now.

The Website is operated by Stockport County 2010 Ltd (7254012), whose registered address is c/o Edgeley Park, Hardcastle Road, Stockport, SK3 9DD (“Stockport County”). Stockport County reserves the right to change these Terms of Use from time to time and your use of the Website following such change shall be deemed to be your acceptance of such change.

If you purchase products or services through this Website, separate terms and conditions will apply to this transaction and you should read these terms and conditions carefully.

1. The Website

Access to the Website is permitted on a temporary basis, and Stockport County reserves the right to withdraw or amend the service provided on the Website without notice. Stockport County will not be liable if for any reason the Website is unavailable at any time or for any period.

Stockport County aims to update the Website regularly, and may change the content at any time. If the need arises, Stockport County may suspend access to the Website, or close it indefinitely.

2. Viruses, hacking and other offences

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Stockport County will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Stockport County will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

3. Links to the Website

You may link to the Website’s home page, provided you do so in a way that is fair and legal and does not damage or take advantage of the reputation of Stockport County or the Club, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of Stockport County or the Club where none exists.

You must not establish a link to the Website from any website that is not owned by you. The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. Stockport County reserves the right to withdraw linking permission without notice. The website from which you are linking must not contain any content that in Stockport County’s opinion could damage the reputation of Stockport County or the Club.

4. Links from the Website

This Website contains links to other websites and resources provided by third parties. Stockport County has no control over the content of these sites and accept no responsibility for them nor for any loss or damage that may arise from your use of them.

5. Acceptable Use Policy

If you contribute materials to the Website these materials must not contain anything which is: offensive, hateful, defamatory of any person, obscene, inflammatory, sexually explicit, violent, discriminatory on grounds of race, sex, religion, nationality, disability, sexual orientation, or age, which infringes the intellectual property rights of any other person, is contributed or sent for commercial gain or which is otherwise illegal or in breach of any person’s rights.

Stockport County accept no liability in respect of any material submitted by users and published on the Website. Stockport County reserve the right, in their sole discretion, to remove any materials that you contribute to the Website at any time and without notice to you.

6. Liability

ALTHOUGH STOCKPORT COUNTY USES REASONABLE ENDEAVOURS TO ENSURE THAT INFORMATION AND MATERIAL CONTAINED ON THE WEBSITE IS CORRECT, IT DOES NOT MAKE ANY REPRESENTATION OR WARRANTY THAT THE INFORMATION AND/OR MATERIAL CONTAINED ON OR ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT USE OF THIS WEBSITE IS FREE OF RISK, VIRUSES OR OTHER DAMAGE.

TO THE EXTENT PERMITTED BY LAW, STOCKPORT COUNTY EXCLUDES ANY LIABILITY FOR DIRECT, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE INCURRED BY ANY USER OF THE WEBSITE IN CONNECTION WITH THE USE, INABILITY TO USE, OR RESULTS OF USE OF THE WEBSITE, ANY WEBSITE LINKED TO IT OR ANY MATERIALS POSTED ON IT, INCLUDING, WIHTOUT LIMITATION ANY LIABILITY FOR:

(i)LOSS OF INCOME OR REVENUE;

(ii)LOSS OF PROFITS;

(iii)LOSS OF BUSINESS;

(iv)LOSS OF ANTICIPATED SAVINGS;

(v)LOSS OF OR CORRUPTION OF DATA; AND

ANY OTHER LOSS OR DAMAGE OF ANY KIND, HOWSOEVER ARISING AND WHETHER CASUED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORSEEABLE.

THIS DOES NOT AFFECT THE LIABILITY OF STOCKPORT COUNTY FOR DEATH OR PERSONAL INJURY ARISIING FROM ITS NEGLIGENCE, NOR ITS LIABILITY FOR FRAUDULENT MISREPRESENTATION OR MISREPRESESNTATION AS TO A FUNDAMENTAL MATTER, NOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

7. Intellectual Property Rights

All intellectual property rights in the Website and the materials published on it including, without limitation, the design, text, graphics, trade marks, logos, audio and/or video content, the selection and arrangement thereof and software, are owned by Stockport County, the Club and/or their licensors and commercial partners and are protected by copyright, design right, database right, trade mark rights and other intellectual property rights. All such rights are reserved.

Permission is granted to view the materials contained on this Website to a single personal computer and to print a single hard copy of such materials solely for personal, non-commercial use. Any other use of materials on this Website, including reproduction, modification, distribution or republication, without the prior written permission of Stockport County, is strictly prohibited.

The sports archive photographs on the Website are owned by the Club, or supplied and used under licence.

No copyright (or related rights) are asserted with the Fixture List or Lists (“Fixtures”) on this Site inside the EU.

Outside the EU, copyright (and/or related rights) protect the Fixtures in certain territories, in which territories all rights are reserved.

Those wishing to reproduce, store in a retrieval system or transmit the Fixtures in any way or by any means (including photocopying, recording or storing it in any medium by electronic means) outside the EU should first consult Football DataCo Limited (www.football-dataco.com), and obtain an appropriate license as required.

8. Information about You

We process information about you in accordance with our Privacy Policy. To learn more about what information we collect, the measures we put in place to protect this information and how we use it we advise you to read the Privacy Policy.

9. Applicable Law

These Terms of Use shall be governed by, and construed exclusively in accordance with, English law. Any dispute arising under these Terms of Use shall be subject to the exclusive jurisdiction of the English courts and, by using this Website, you

Stockport County Live – Matchday Streaming

These terms and conditions (“Terms”) apply to the Stockport County Live premium digital content service accessed through the Club official website (tv.stockportcounty.com). These Terms apply to all use and access of Stockport County Live, whether paid or provided on a free or promotional basis.

Please read these Terms carefully before submitting your order.

Access to Stockport County Live is provided to you, the subscriber, on the basis that you pay the Fee (as per the methods detailed below) and accept the terms of this contract.

Please note that your access to Stockport County Live will also be subject to the Terms and Conditions and applicable Privacy Policy, all of which (as updated over time) are incorporated into these Terms and form the contract.

The contract is a legal agreement and it sets out the rights and obligations of you and Stockport County.

1. Registration and Username / Password

1.1. Once you have submitted your order to us, we will email you to confirm acceptance, at which point the contract between you and us will be formed. We may retain a copy of the contract details for our own records. If we cannot accept your order we will inform you by email. This may be because, for example (i) there has been a pricing error (see section 3) (ii) you failed to provide required information (see section 1.3) (iii) you have tried to order a subscription package which is not available in your territory or for which you are otherwise not eligible (iv) there has been an error in your initial payment of the subscription fee or (v) we have been affected by a recent unforeseen event which means Stockport County Live cannot be made available in whole or part.

1.2 By submitting your order to us you confirm that:

1.2.1. you are at least 18 years old;

1.2.2. you are solely resident in the correct territory for your chosen subscription package. Please note content included in some subscription packages is only available in certain territories due to rights restrictions. Change to the territory in which you are located may affect availability of certain content; and

1.2.3. the information which you provide is true, accurate and complete in all respects at that time. You must also notify us immediately of any changes to your information during your subscription by either updating the details in the My Account page of the Site or emailing [email protected]. As above, changes to your located territory may affect content access.

1.3. If we find that you have provided incorrect or inadequate information, your order may not be accepted and/or we may ask you to provide the correct and complete information. If you still fail to do so within a reasonable time, we may reject your order or end the contract (in the case of your error being uncovered after we have already accepted your order – see section 8). We will not be responsible for delay or failure in providing you access to all or part of Stockport County Live if this is caused by you failing to provide us with the information needed and/or updating us of material changes to your information.

1.4. If you wish to upgrade your subscription package after your order has been accepted, you can do so through your “My Account” section of Stockport County Live. We will let you know if the upgrade is possible and if so the applicable changes, including any increase in price and when the upgrade may take effect. You may be asked to confirm this change through the Site or email.

1.5. On registration you will be required to enter a user name and password. You must keep the password secure and not disclose it to any other person. Your right to use Stockport County Live is personal to you and is limited to viewing on one device at any time. If your password becomes known by a third party, you must immediately change your password by logging into the “My Account” section of Stockport County Live. We are not liable for any loss or damage arising from your failure to comply with this obligation.

2. Use of the Service

2.1. We provide you with access to various types of digital content within Stockport County Live, as set out for the subscription package you selected on your order. This may include, for example, audio/video coverage of matches, statistics, photo galleries and/or video streaming of interviews and highlights. Your access is not exclusive (others can access the content too), may be suspended and/or terminated in accordance with these Terms, and may depend on the territory in which you are located or other applicable eligibility criteria set out in the order process.

2.2. Stockport County Live content includes certain video and audio footage, photographs, text images, statistics, logos and other media and intellectual property related to the Club, the English Football League, Football Association, Premier League, us and the respective content licensees of those parties. All such content, design, text, graphics, footage, materials and their selection or arrangement are the intellectual property rights (including, amongst other things) copyright of us, the above parties and/or the respective licensees. You will not own any of the content.

2.3. For match footage shown on a live basis (certain geographical territories only) not all Club matches will be available for viewing on a ‘live’ basis. This is due to, amongst other things, restrictions with television broadcasters.

2.4. Stockport County Live is a content access service only. We are not providing, and are not responsible for any problems caused by your computer hardware, computer operating systems, internet connection or other software installed on your computer (and/or any traders you engage with in respect of such resources).

2.5. Stockport County Live has not been developed to meet your individual needs. Please check that facilities and functions of CLUB TV SERVICE NAME (as described on the Site) meet your requirements.

2.6. In order to access and use Stockport County Live, you will need to:

2.6.1. provide all necessary equipment including a computer and network / telephone connection;

2.6.2. access to the internet, and you are responsible for any service fees associated with such access. You will require a WIFI or broadband internet connection (DSL/cable or higher)

2.7. For use of Stockport County Live your device needs to comply with the following minimum system requirements (as may be updated occasionally, for which see section 3 below):

2.7.1. Site (Windows): 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks; 32- and 64-bit (unless noted): Microsoft® Windows® XP SP3 (32-bit), Windows Vista® (32-bit), Windows 7, Windows 8.1, Windows 10 and later new Windows releases; latest versions of Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox and Google Chrome; 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory.

2.7.2. Site (Mac): Intel Core™ Duo 1.83GHz or faster processor; Mac OS X v10.9, or later; latest versions of Safari, Mozilla Firefox, and Google Chrome; 512MB of RAM; 128MB of graphics memory.

2.8. You must not (nor authorise or permit any other person to):

2.8.1. use Stockport County Live contrary to this contract, including use for any unlawful purpose contrary to any applicable laws and regulations, including in the country from which you have accessed Stockport County Live;

2.8.2. use Stockport County Live other than for private and domestic purposes. Under no circumstances must Stockport County Live nor any content be accessed or used for commercial or business purposes, without our prior written consent;

2.8.3. transmit any computer viruses or any other disruptive or harmful contaminants through Stockport County Live or the technology on which they rely;

2.8.4. use Stockport County Live in a way that may cause it and/or any equipment used by us (or our technology partners appointed to help provide Stockport County Live) to be interrupted, damaged, rendered less efficient or impaired, nor try to gain unauthorised access to any of systems through which Stockport County Live is delivered;

2.8.5. store your password anywhere on a computer in plain text;

2.8.6. use Stockport County Live in any manner which violates or infringes the rights of any person, firm or company (including, amongst other things, rights of intellectual property, confidentiality or privacy);

2.8.7. forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of Stockport County Live without our prior written permission (unless otherwise specifically permitted by law);

2.8.8. sell, assign, transfer or delegate all or any of your rights and obligations in this contract to another person or organisation, or share use of or access to your Stockport County Live account or any content contained or accessed within it;

2.8.9. alter, disassemble, decompile or reverse engineer any part of Stockport County Live; or

2.8.10. access, view or use Stockport County Live in circumstances where members of the public can view the content accessible via your account (whether simultaneously or not) or authorise any other person to do so.

3. Changes & Updates

3.1. We may change Stockport County Live and/or these Terms without giving you notice in order to:

3.1.1. reflect changes in relevant laws or regulatory requirements;

3.1.2. implement minor or emergency technical adjustments, for example to address a security threat;

3.1.3. alter or improve the presentation of the user interface, or increase functionality (where this does not increase the price payable by you for your current subscription period);

3.1.4. implement and reflect planned changes we have prominently and specifically drawn to your attention when or before you submitted your order, or (in relation to any renewal) as part of your renewal reminder, referred to at section 5; or

3.1.5. implement other minor changes which would not reasonably be likely to cause you a material detriment in your use of Stockport County Live nor increase the price payable by you in your current subscription, or which we reasonably believe to be for the benefit of users.

3.2. For more significant planned changes to Stockport County Live and/or these Terms, you will be provided with reasonable notice of the planned change. For example, this may include:

3.2.1. removal of outdated or redundant features from Stockport County Live; or

3.2.2. detrimental changes to the nature of or locations in which certain types of content relevant to your Stockport County Live subscription are available. This is sometimes required to reflect changes in football (soccer) league/teams appointed broadcasters from time to time.

After receiving such notice, you may then contact us before the change is implemented to end your subscription if you do not wish to be bound by the change, in which case your subscription will end at the end of that calendar month or expiry of your current subscription period (whichever is sooner) and you will receive a refund for any outstanding period of your subscription for which you have already paid. If you do not contact us to unsubscribe before the change is implemented, you will be deemed to have agreed to the change.

3.3. We may update the underlying software relating to Stockport County Live, or require you to implement updates from time to time to continue accessing Stockport County Live. For example, as time goes on you may need to ensure your system remains compatible with technical requirements (see section 2).

3.4. If any change to these Terms or changes carried out in accordance with them is found invalid, void or for any reason unenforceable, only that change will be disregarded and it will not affect the validity and enforceability of any remaining changes or Terms.

4. Payment

4.1. You must pay the subscription fee applicable to the time period you have subscribed for (“Subscription Period”), in accordance with the fee plan notified to you at the time of registration and confirmed in our acceptance email sent to you (the “Fee”).

4.2. Except in the case of obvious error the Fee is as set out on the Site at the time of your application for an Stockport County Live subscription. If we accept and process your order where a price error is obvious and unmistakeable and could reasonably have been recognised as such by you, we may end the contract and refund you any sums paid.

4.3. Unless otherwise stated, all Fees are inclusive of VAT or other similar sales tax in your territory. If the rate of VAT or similar sales tax in your territory changes between your order date and the end of the Subscription Period, we will adjust the rate on subsequent instalments of the Fee outstanding on your payment plan.

4.4. You are responsible for any other additional local taxes or duties applicable to the territory in which you reside or otherwise access Stockport County Live from.

4.5. All payments must be in UK pounds sterling, unless we have expressly set out an alternative currency by which you may pay in the order process or any renewal notice. We cannot accept payment in currencies other than those expressly noted at the time you submit your order or in any subsequent renewal notice.

4.6. You may pay the Fee in a number of ways:

4.6.1. Credit/Debit card. The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard or America Express.

4.6.2. Direct Debit. If you elected to pay by direct debit (only where we have expressly offered this as a payment option during your subscription order process, or as part of any subsequent renewal notice) we will debit the bank account which you provided the details for. The amounts to be debited will be as set out in the fee plan notified to you.

4.6.3. PayPal. You must provide your valid PayPal account details and the Fee will be billed against that PayPal account as set out in the fee plan notified to you. Please note Paypal is not available yet.

4.6.4. Voucher. From time to time we or the Club may issue vouchers which will provide access to Stockport County Live in accordance with the terms set out in the vouchers. Any additional terms and conditions applicable to the access provided by the voucher will be set out on the voucher. In the event of conflict with these Terms, the terms of the voucher will take priority.

4.7. We do not accept any responsibility for payments which are not received by us or accepted by your bank, other than where directly due to our fault.

4.8 We have contracted with Stream AMG to provide the streaming services that provide You (the subscriber who pays a fee) with the ability to access and view our content. The payment processing relating to the ability to view the content may also be provided by Stream AMG on our behalf.

Payment for the ability to view our content is made to Stream AMG on our behalf, based upon the subscription plan that you sign up for. The subscription fee will be processed through Stream AMG and will be processed in a secure manner by a third party payment services provider retained by Stream AMG. Questions concerning payment processing can be directed to [email protected]

5. Automatic Renewal

5.1. This section 5 does not apply to any single match or other express pay per view arrangement.

5.2. Your subscription is for the Subscription Period and will, unless we notify you otherwise, be automatically renewed at the end of the previous Subscription Period for a further equivalent period.

5.3. Monthly Subscriptions: We will not normally send you reminders of renewal, unless there are changes in your renewal period you need to be aware of (see section 3 above). You can unsubscribe from Stockport County Live with effect from the end of your monthly Subscription Period (or relevant renewal month) by contacting us at [email protected] not less than 5 days prior to the date of renewal. Your subscription will continue until the end of the month in which you notify us in accordance with this section and you will continue to be charged for that month.

5.4. Other Subscriptions: The following process will apply to your renewal:

5.4.1. a reminder will be sent to you by email at least 21 days before the end of your last Subscription Period reminding you that your subscription will automatically renew at the end of the current Subscription Period;

5.4.2. at the same time as that reminder, you will also be informed of:

5.4.2.1. the terms and conditions applicable to the renewed Subscription Period;

5.4.2.2. the price for that renewal period, if different from that for the current Subscription Period;

5.4.2.3. action you need to take if you do not want your subscription to be automatically renewed. Usually this will require you to email confirmation that you want to unsubscribe to [email protected] not less than 5 days prior to the date of renewal;

5.4.2.4. any other information we believe may be relevant to the renewed Subscription Period; and

5.4.3. if your subscription is renewed as above (and you opted to receive your renewed subscription benefits immediately, waiving your right to cancel) you may only cancel the contract where we are not at fault if you provide us with at least 30 days’ notice of your desire to cancel. The contract will not end until the end of the calendar month in which that notice expires. You will be entitled to a pro-rata refund of any sums you have paid relating to the period after termination, less an administration charge of ten per cent (10%) of that refund value.

5.5. Unless you have opted to unsubscribe from Stockport County Live not less than 5 days prior to the date of renewal your subscription will be automatically renewed. You will be deemed to have accepted the renewal on the terms and basis set out in the reminder (or, for monthly subscriptions where we have not notified you in advance of changes, on the same terms as your previous subscription). You will be charged in accordance with the same timings as under the payment plan applicable to your immediately preceding Subscription Period, unless otherwise notified to you as part of any reminder above.

5.6. If you have unsubscribed from Stockport County Live rather than renewing and you previously paid by direct debit, you are responsible for ensuring that you cancel your direct debit through your bank in order to prevent any future payments being taken by us. Save for returning payments received by us in error on request from you, we will not accept any liability for payments taken from your bank account as a result of your failure to cancel the direct debit instruction at your bank, including (for example only) interests charges and other fees.

6. Cancellation and Refunds – Please read carefully

6.1. By submitting your order you have opted to receive your subscription benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract or have any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault.

6.2. See section 5.4.3 above regarding cancellation after any automatic renewal.

6.3 When you acquire a subscription, you acknowledge and agree to all terms and conditions and auto-renewal of your subscription. You may cancel your subscription for the services by logging in and going to the My Account page and clicking on the “Cancel” button. You may cancel your subscription to the services at any time prior to the expiry of your subscription period, but you will continue to have access to the services for the duration of your subscription period. We do not refund any subscription fees paid in case of your cancellation or cancellations that take place after the fourteen day cooling off period.

7. Disclaimers and Liability

7.1. Neither we, the Club nor any of our staff or other representatives will be responsible or liable to you for any loss, damage, or inability to access and/or use Stockport County Live which:

7.1.1. is due to any use you make of Stockport County Live, other than that we permit under this contract;

7.1.2. is due to events outside our reasonable control. For example (and amongst other things) this may include fire, floods, severe weather, terrorist activity or civil disruption;

7.1.3. is due to incompatibility of your devices or systems with the compatibility and technical requirements we have informed you of (see section 2 above);

7.1.4. is caused by viruses, Trojans, worms or other harmful data not caused by or attributable to an error or problem with Stockport County Live or the club website;

7.1.5. is caused by your failure to follow any reasonable, clear and easy to follow instructions we have made known to you relating to your use of Stockport County Live.

7.1.6. concerns loss or damage:

7.1.6.1. which is not a foreseeable result of our breach of these Terms (though we will be responsible for loss or damage which is foreseeable). Loss of damage is foreseeable if either it is obvious that it will happen or if, at the time we enter this contract, both you and we knew it might happen; or

7.1.6.2. relating to any business, including (amongst other things) loss of profits, loss of business, loss of opportunity and/or business interruption. Stockport County Live is made available for private and domestic purposes only.

7.2. We do not limit or exclude our liability for death or personal injury resulting from our negligence; fraud; or for breach of your mandatory legal rights (for example, including our liability in UK consumer contract law if Stockport County Live digital content is not of satisfactory quality, fit for purpose, in compliance with its description or we are found to not have rights to provide such content). You should seek your own legal advice in relation to any such rights at law.

8. Suspension and Termination

8.1. We may suspend or terminate your access to all or part of Stockport County Live at any time if:

8.1.1. (in the case of suspension only) you do not make payment to us when it is due;

8.1.2. (in the case of termination) you do not make payment to us when it is due (or such payment has failed or been refused by your payment service provider), and still fail to do so within 10 days after having had a reminder by email that it is due;

8.1.3. we are unable to verify or authenticate any information you have provided to us, where we reasonably need to do so (or information you have provided is incomplete) and you do not, within a reasonable time of us asking for it, provide us with required information that is necessary for us to start or continue making all or part of Stockport County Live available to you;

8.1.4. you commit a serious breach of this contract, or commit a less serious breach which can be fixed and you have failed to fix it within 20 days of us notifying and requiring you to do so; or

8.1.5. your use of Stockport County Live is reasonably considered abusive, excessive, or against the interests of other subscribers or persons,

8.1.6. You are proved to be using a VPN to access the platform

and in each case no refund will be provided.

8.2. In addition we may close Stockport County Live on service of not less than 30 days’ notice. If this occurs part way through your subscription, you will receive a pro-rata refund of any Fees you have already paid relating to the period of your current Subscription Period remaining as at the date of termination.

9. Maintenance

From time to time, Stockport County Live may be taken down and your access to all or part of it suspended in order for work to be carried out relating to the upgrading or maintenance as necessary for the provision of Stockport County Live. We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as possible in the circumstances, at times which minimise inconvenience to you. This may not be possible in cases of emergency to rectify significant faults, prevent further risk to you, other users or Stockport County Live technology.

10. General

10.1. Any notices we send will be sent to the email address you supply during the registration process. We ask that any notices you send to us are sent by email to [email protected]. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.

10.2. If we fail or delay to exercise or enforce any right we have under these Terms such failure or delay will not be deemed to be a waiver of that right nor will it prevent us exercising or enforcing that right on a later occasion.

10.3. This contract is between you and us. No-one else will have any rights to enforce its terms.

10.4. We may transfer our rights and obligations under this agreement to another organisation. We will always let you know if this happens and will ensure that the transfer does not affect your rights under this contract. Please note you need our consent to transfer your rights and obligations under this contract to anyone else.

10.5. This contract shall be governed by, and interpreted exclusively in accordance with, English law. Any dispute arising under this contract shall be subject to the exclusive (non-exclusive in respect of consumers resident outside England) jurisdiction of the English courts.

10.6. In addition please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.

11. Complaints

11.1. If you have any questions or complaints about Stockport County Live, please contact us via [email protected].

11.2. We will endeavour to respond to any complaint within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.

11.3. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we will keep you updated on the progress of the complaint.

11.4 if you are having technical issues and require a refund please ensure that you have notified us of a problem to [email protected] during the game with details of the problem, screenshots if possible and information about the devices and browsers you are using. If we are notified during the game we can make attempts to investigate and rectify the problem, issues reported after the match will not qualify for a refund.

11.5 If you are unable to view the game because you are using a VPN or smartphone / tablet device you will not be eligible for a refund as this is clearly stated as a condition of use at the point of purchase.

11.6 If you are unable to view the game due to a technical error that is the responsibility of the Club or our providers for more than 20 minutes you will be eligible for a refund.

STOCKPORT COUNTY FOOTBALL CLUB DISABLED AND CARER TERMS AND CONDITIONS SEASON 2023/24

Please also refer to the club’s terms and conditions for season cards or match by match tickets for the full list of terms and conditions.

1.All supporters with a disability must be registered with Stockport County Football Club (‘the club’) by completing a disability registration form.

2. The registration form consists of two parts; part one is to be completed by the applicant or their representative and part two must be completed by a person who works in (or is retired from) a recognised profession. This person must know the applicant well, but cannot be related to or live at the same address as the applicant.
3. A recognised profession can be defined as a job which requires special knowledge and skills derived from research, training and education and is acknowledged by the public as such; i.e. doctor, teacher, solicitor.
4. One of the below documents will also need to be provided at the time of registration in support of the registration form:*
   a. Disability Living Allowance (DLA); medium to higher rate care/mobility component
   b. Personal Independence Payment* (PIP)
   c. Attendance Allowance
   d. Certificate of Vision Impairment
5. You will be advised at the time of completing your registration if/when your application will be reviewed.
6. The disability liaison officer must be notified of any changes to your application at the earliest opportunity.
7. The club offers a complimentary carer card or match ticket for supporters with a disability who require additional support when attending Edgeley Park**.
8. Disabled and carer cards or tickets are sold as a pair and both tickets remain the property of the disabled supporter at all times. The carer card or ticket is therefore allocated under the disabled supporter’s name.
9. The disabled card or ticket is to be solely used by the disabled person named on the card or ticket and under no circumstance can be passed on to anybody else.
10. The complimentary carer card or ticket is a reasonable provision to enable the supporter to better access the club’s facilities and matchday services and is NOT a concession, ‘buy one get one free’ deal or similar.
11. A carer card or ticket is issued on the understanding that it is used in conjunction with the disabled supporter card or ticket and on the basis of undertaking the related carer duties required at Edgeley Park on matchdays.
12. Any carer proposing to provide assistance who is under the age of 16 will be looked at on an individual basis and will only be granted carer status if the club believes they are fulfilling the role of a carer. In such circumstances, the carer should notify the stewards of their location in the ground in case any additional assistance is required.
13. All disabled and carer card or ticket holders must enter the ground together, through the same turnstile or other entry point.
14. The carer card or ticket is invalid if the disabled supporter is unable to attend. In this instance, the carer ticket must be upgraded to the relevant age band and the appropriate price paid.
15. Any carer attempting to enter the ground without the disabled supporter will be refused entry.
16. Spot checks will be conducted at random to ensure appropriate use of all disabled and carer cards and tickets.
17. For all disabled season card prices, please refer to the season card price list which can be found on the club’s website, www.stockportcounty.com, or contact the ticket office on 0161 266 2700.
18. On a match-by-match basis, all supporters with a disability will pay according to their age band with the carer card or ticket, if a requirement, issued on a complimentary basis. Please refer to the match by match price list which can be found on the club’s website www.stockportcounty.com or contact the ticket office on 0161 266 2700.
19. There are no restrictions on where ambulant disabled supporters and carers can sit in the ground, providing the area is safe and accessible for the ambulant disabled supporter.
20. Wheelchair platform spaces on all stands are limited and will be sold on a first come first served basis only. This will apply for all fixtures.
21. Disabled parking bays are available and are sold subject to availability. Please contact the ticket office on 0161 266 2700 to check availability.
22. Disabled and carer tickets for away games are sold in accordance with the host club’s criteria and ticket terms and conditions. This may vary from club to club.
23. The club’s disability liaison officer can be contacted Monday to Friday between 9am and 5pm and at all home match fixtures. Contact details can be found on the club’s website.

*Existing supporters who have provided one of the above documents listed in point four, with an indefinite expiry, are not required to complete the new form.
All new registrations and existing supporters whose DLA/PIP or other documentation is due to expire will be required to complete the registration form for all future purchases.

**The complimentary carer ticket being issued is dependent on the information provided by the recognised professional.

STOCKPORT COUNTY HOSPITALITY MATCHDAY TICKETS TERMS AND CONDITIONS, SEASON 2023/24

1.All hospitality matchday tickets are subject to the rules and regulations of FIFA, The Football Association, The FA Premier League, the English Football League (‘the EFL’) and The National League in respect of the relevant competition to which the hospitality match ticket may apply and Stockport County Football Club (‘the Club’) Ground Regulations (The Ground Regulations).

2. The use of a hospitality ticket to enter the hospitality facility constitutes acceptance of any policies, procedures and The Ground Regulations.  The Club reserves the right to eject any person who fails to comply with such rules and regulations.
3. All match dates are subject to alteration. The Club will use the media channels to inform you of any changes such as the Club’s website, www.stockportcounty.com PA announcements, matchday programme and local media.
4. No refunds will be made in respect of any fixtures unattended.
5. The Club accepts no responsibility whatsoever if the seat to which this ticket refers is affected by adverse weather conditions.
6. The Club cannot accept any responsibility for tickets that are lost, stolen or destroyed.
7. The hospitality matchday ticket is to be collected on entry to the hospitality lounge on the day of the game at the relevant reception point.
8. Hospitality guests must occupy the seat allocated and indicated on the matchday ticket. Spot checks will be carried out throughout the season.
9. To regrade a hospitality matchday ticket to an alternative age band, you must contact the commercial department ahead of the fixture. The relevant upgrade price or refund will be charged accordingly.
10. In the event that a match has to be abandoned or postponed for whatever reason the following Club policy will apply:

• If a match is postponed or abandoned and is needed to be replayed, spectators will be offered free admission to the re-arranged fixture. Spectators are to retain the match ticket and produce this at the re-arranged game. Details of the re-arranged fixture will be communicated through the Club’s media channels;
• If spectators are unable to return to the re-arranged fixture, refunds may be considered at the Club’s discretion.

11. All persons entering the hospitality facilities at the Club (or any other ground to which admission is permitted with the hospitality matchday ticket) must comply with The Ground Regulations and code of conduct (copies of which are displayed within the ground and the hospitality facilities) and with the rules and regulations of the Football Association and the National League as they apply from time to time.
12. Entry into the hospitality facilities at the Club (or any other grounds to which admission is permitted with the hospitality matchday ticket) shall be deemed to constitute unqualified acceptance of all rules and regulations. The Club reserves the right to eject any person from the ground who fails to comply with such rules and regulations.
13. Any hospitality matchday ticket holder who:

• breaches the regulations or who the Club reasonably believes is likely to breach the regulations;
• acts in any manner detrimental, or likely to be detrimental to the Club;
• persistently stands in seated areas or climbs over or on any seats;
• misuses the corporate matchday ticket under any of the terms and conditions;
• the Club reasonably believes has sold the match ticket to another person; this could be conceived as ticket touting which is illegal;
• is the subject of a restriction order under The Football Spectators Act 1989 and who has acted in any way that such an order could have been made or applied for;

may at the Club’s discretion, be ejected from or refused entry to Edgeley Park (or any other ground to which admission is permitted with the hospitality match day ticket) and/or have the hospitality matchday ticket confiscated for part or all of the remainder of the game with no compensation being payable.

The following are offences under the Football (Offences) Act 1991 and are strictly forbidden:

• The throwing of any object within the ground without lawful authority or excuse;
• The taking part in any chanting of an indecent, racist, homophobic or discriminatory nature;
• The entry onto the playing area or any adjacent area to which spectators are    not generally admitted without lawful authority or excuse.

Any spectator who commits any of the above offences is liable to be arrested. Any spectator who uses obscene language, racial, homophobic or discriminatory abuse or chanting will be arrested or ejected from the ground.

14. No person may bring into the ground or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match at the ground.
15. By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom ) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the National League or others (including commercial partners and accredited media organisations) and entry into the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the Club’s use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the ground). For further information please contact the Club
16. Mobile telephones are permitted within the ground, provided that they are used for personal and private use only.
17. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground provided that nothing shall limit or exclude the liability of the Club for fraud, fraudulent misrepresentation or death or personal injury caused by its negligence.
18. The Club’s policy on the return and distribution of unwanted tickets is as follows:

• Tickets purchased by supporters who find they are unable to attend will be refunded in full provided that:
• A suitable reason is provided for being unable to attend;
• The Club is notified in writing and receives the tickets back at least 48 hours prior to the day of the game;
• Refunds will not be given simply because a supporter is unhappy about or disagrees with a decision taken by the Club, its shareholder or the board of directors.
• Refunds will not be made after the game.

19. Edgeley Park is a no smoking stadium, anybody caught smoking or using vaping devices within the lounges, stadium or toilet facilities will be asked to leave. If you wish to smoke/vape in an open and safe environment, please contact the commercial department for more information on the restricted areas where this is available.
20. To receive the senior citizen concessionary rate, you must be at least 65 years of age on the day of the home fixture you are attending.
21. To receive the junior concessionary rate, you must be 11 to 17 years of age on the day of the home fixture you are attending.
22. To receive the U14’s concessionary rate, you must be under 14 years of age on the day of the home fixture you are attending.
23. Any infants under two years of age will be classed as ‘babes in arms’ and will be free of charge. The commercial department must be notified of any infant attending and the over 18 will be issued with a match ticket which will be marked with ‘babes in arms’. The infant will not receive a ticket for their own seat and must sit on their parent or guardian’s lap. You will be advised at the time of booking on the most suitable location to sit for the safety of the infant.
24. Every child under the age of 14 must be accompanied by an adult aged 18 or over.
25. The Club accepts no responsibility for juniors under the age of 14 years who are left unattended or attend Edgeley Park unaccompanied by an adult.

STOCKPORT COUNTY FOOTBALL CLUB CONDITIONS OF ISSUE OF HOSPITALITY SEASON CARDS 2023/24

1.All hospitality season cards are subject to the rules and regulations of FIFA, UEFA, The Football Association, The FA Premier League, The English Football League (‘the EFL’) and The National League in respect of the relevant football competition and Stockport County Football Club Ground Regulations.

2. The hospitality season card remains the property of Stockport County Football Club (‘The Club’) at all times and the purchase and/or use of the hospitality season card constitutes acceptance of the policies, procedures and ground regulations of the Club and the conditions, under which it is issued, as detailed below.
3. All match dates are subject to alteration. No refunds will be made in respect of any amendments to the initial fixture list.
4. No refunds will be made in respect of any fixtures unattended.
5. The hospitality season card admits the holder to all National league match fixtures to be played at Edgeley Park upon production of the hospitality season card. This does not include any Play-Off, cup competitions or friendly matches that may from time to time be played at Edgeley Park.
6. The hospitality season card must be produced at the relevant hospitality lounge entrance, otherwise entry will be refused.
7. Hospitality season cards which have been lost, damaged or stolen will be replaced upon payment of £10. Unfortunately, we are unable to replace a hospitality season card on a match day.
8. Hospitality season card holders must occupy the seat allocated and indicated on the hospitality season card. Spot checks will be carried out throughout the season.
9. Changes of name and or address must be notified to the Club’s commercial department immediately.
10. The hospitality season card is for the personal use of the holder only and is strictly non-transferable, the re-sale of the hospitality season card is strictly forbidden.
11. The allocation of ticket priority for away games will be announced via the Club’s media channels. In most circumstances priority will be provided to ambassador season card holders, then to supporters with a required number of loyalty points followed by general sale. Decisions will be based on the opponents, the profile of the fixture and the allocation of tickets received. Information will be conveyed to supporters via the Club’s media channels.
12. In the event of a forgotten or misplaced hospitality season card, in the first instance contact the head of commercial for authorised entry. On occasions you may be required to pay the full value for a new hospitality ticket and you will be reimbursed after the event.
13. To regrade a hospitality season card to an alternative age band, you must contact the commercial department ahead of the fixture. The relevant upgrade price or refund will be applicable.
14. If you wish to relocate your hospitality season card for a matchday fixture, you must do this in advance of the fixture with the commercial department, any price difference will be charged accordingly.
15. The Club reserves the right to re-designate any area of the ground whether that be to visiting supporters or otherwise. In such an event hospitality season card holders who are affected will be allocated a ticket for the relevant match in an alternative section of the ground.
16. The Club accepts no responsibility whatsoever if the seat to which this card refers is affected by adverse weather conditions.
17. If a match is abandoned or postponed, season ticket holders will be offered free admission to the re-arranged game. The Club will announce details of how to gain entry to the re-arranged fixture. Details of the re-arranged fixture will be communicated through the Club’s media channels.
18. All persons entering Edgeley Park (or any other ground to which admission is permitted with the hospitality season card) must comply with the ground regulations (copies of which are displayed within the ground) and with the rules and regulations of the Football Association and the National League as they apply from time to time.
19. Entry to Edgeley Park (or any other grounds to which admission is permitted with a hospitality season card) shall be deemed to constitute unqualified acceptance of all rules and regulations. The Club reserves the right to eject any person from the ground who fails to comply with such rules and regulations.
20. Any season card holder who:
    a). breaches the regulations or who the Club reasonably believes is likely to breach the regulations;
    b). acts in any manner detrimental, or likely to be detrimental, to the Club;
    c). persistently stands in seated areas or climbs over or on any seats;
    d). the Club reasonably believes has sold a hospitality season card to another person; (this could be conceived as ticket touting which is illegal)
    e). misuses the hospitality season card under any of the terms and conditions;
    f ). is the subject of a restriction order under The Football Spectators Act 1989 and who has acted in any way that such an order could have been made or applied for:

may, at the Club’s discretion, be ejected from or refused entry to Edgeley Park (or any other ground to which admission is permitted with the hospitality season card) and/or have the hospitality season card confiscated for part or all of the remainder of the season, with no compensation being payable for any un-attended fixtures.

The following are offences under the Football (Offences) Act 1991 and are strictly forbidden:
• the throwing of any object within the ground without lawful authority or excuse;
• the chanting of anything of an indecent or racist nature;
• the entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Any spectator who commits any of the above offences is liable to be arrested. Racial, homophobic or discriminatory abuse, use of obscene language, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the ground.

21. The Club reserves the right to amend/or alter the conditions of issue of a hospitality season card without prior notification. The Club’s decision on all matters relating to admission to Edgeley Park or to these conditions shall be accepted as final and binding.
22. The Club may impose a ban for one or more matches.
23. No person may bring into the ground or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match, or the ground.
24. Mobile telephones are permitted within the ground, provided that they are used for personal and private use only.
25. By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom ) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the National League or others (including commercial partners and accredited media organisations) and entry into the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the Club’s use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the ground). For further information please contact the Club.
26. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground provided that nothing shall limit or exclude the liability of the Club for fraud, fraudulent misrepresentation or death or personal injury caused by its negligence.
27. Edgeley Park is a no smoking stadium, anybody caught smoking or using vaping devices within the stadium, hospitality areas or toilet facilities will be asked to leave. Hospitality guests will be allowed to exit the stadium to smoke or vape at any time during the event, but must ensure they are away from the hospitality entrances and you must have your hospitality season card on you at all times to re-gain entry.
28. All supporters with a disability must be registered with the Club by completing a disability registration form.
    The registration form consists of two parts; part one is to be completed by the applicant or their representative and part two must be completed by a person who works in (or is retired from) a recognised profession. This person must know the applicant well, but cannot be related or live at the same address as the applicant. A recognised profession can be defined as a job which requires special knowledge and skills derived from research, training and education and is acknowledged by the public as such. i.e. doctor, teacher, solicitor. One of the following documents will also need to be provided at the time of registration in support of the registration form:

• Disability Living Allowance (DLA) at the medium to high rate; Personal Independence Payment (PIP) at the standard or enhanced rate;
• Certificate of Visual Impairment
• Attendance Allowance

You will be advised by a member of the commercial team at the time of registration if/when your application will be reviewed.

For further information please refer to our disabled and carer terms and conditions which can be found on the Club’s website www.stockportcounty.com or contact the disability liaison officer for more information on 0161 266 2700.

32. Every child under the age of 14 must be accompanied by an adult aged 18 or over.
33. The Club accepts no responsibility for juniors under the age of 14 years who are left unattended or attend the Club unaccompanied by an adult.

STOCKPORT COUNTY FOOTBALL CLUB MEMBER CARD, E-TICKET AND MATCH TICKET TERMS AND CONDITIONS, SEASON 2023/24

1.All member cards, e-tickets and match tickets are subject to the rules and regulations of FIFA, UEFA, The Football Association, The National League, The FA Premier League and The English Football League (‘the EFL’) in respect of the relevant competition to which the fixture may apply and Stockport County Football Club (‘the Club’) Ground Regulations (The Ground Regulations).

2. The use of a member card, e-ticket or match ticket to enter Edgeley Park constitutes acceptance of the policies and procedures of the Club under which it is issued and the ground regulations. The Club reserves the right to eject any person who fails to comply with such rules and regulations.
3. All match dates are subject to alteration. The Club will use the relevant media channels to inform you of any changes such as the Club’s website www.stockportcounty.com, PA announcements, matchday programme and local media.
4. The Club cannot accept any responsibility for member cards, e-tickets or match tickets that are damaged, lost or stolen. All member cards which have been damaged, lost or stolen, will be replaced at a cost of £10.
5. To gain entry to Edgeley Park on a member card, the card must be presented at the turnstile and scanned on the reader, having purchased the fixture in advance.
6. To gain entry to Edgeley Park with an e-ticket, the whole ticket must be presented at the turnstile and the barcode scanned on the reader. Under no circumstances should an e-ticket be transferred, reprinted or photocopied.
7. To gain entry to Edgeley Park with a match ticket, the whole ticket must be presented at the turnstile and the barcode scanned on the reader. Should any part of the ticket be removed in advance, or the barcode has been defaced, the Club reserves the right to refuse entry to Edgeley Park.
8. If you have forgotten your member card, e-ticket(s) or match ticket(s), a duplicate ticket will be issued from the ticket office which will invalidate the member card or original e-ticket/match ticket(s) bought for the fixture in question. Reprints will only be issued a maximum of five times per member, before a £10 admin charge will be incurred.
9. To regrade a ticket already purchased on a member card, or to relocate to an alternative seat or stand, the transaction must be completed either in person or over the phone prior to kick-off. The relevant upgrade price or refund will be applicable. Please note there will be no relocations permitted whilst current restrictions for Covid-19 are in place.
10. To regrade an e-ticket or match ticket already purchased, or to relocate to an alternative seat or stand, the transaction must be completed in person prior to kick-off. The e-ticket or match ticket and proof of purchase must be returned in order to regrade or relocate and the relevant upgrade price or refund will be applicable. Please note there will be no relocations permitted whilst current restrictions for Covid-19 are in place.
11. Supporters must occupy the seat allocated and indicated on the email receipt or match ticket.
12. No refunds will be made in respect of any fixtures unattended.
13. The Club’s policy on the return and distribution of unwanted tickets is as follows:

• Supporters who find they are unable to attend will be refunded in full provided that:
• A suitable reason is provided for being unable to attend;
• The Club is notified in writing at least 48 hours prior to the day of the game;
• Any match tickets purchased are returned to the ticket office at least 48 hours prior to the day of the game;
• Refunds will not be given simply because a supporter is unhappy about or disagrees with a decision taken by the Club, its shareholder or the board of directors;
• Refunds will not be issued after the game.

14. The Club accepts no responsibility whatsoever if the seat purchased is affected by adverse weather conditions.
15. In the event a match has to be abandoned or postponed, the following Club policy will apply:

• If a match is postponed or abandoned and is needed to be replayed, spectators will be offered free admission to the re-arranged fixture. Supporters who purchased a ticket on a member card will have their card reactivated for the rearranged fixture. Supporters who purchased an e-ticket or match ticket are to retain it and produce this at the re-arranged fixture. Details of the re-arranged fixture will be communicated through the Club’s media channels;
• If spectators are unable to return to the re-arranged fixture, refunds may be considered at the Club’s discretion.

16. All persons entering Edgeley Park (or any other grounds to which admission is permitted with a member card, e-ticket or match ticket) must comply with the ground regulations (copies of which are displayed at each turnstile entry point into the stadium) and with the rules and regulations of the Football Association and the National League as they apply from time to time.
17. Entry to Edgeley Park (or any other ground to which admission is permitted with the member card, e-ticket or match ticket) shall be deemed to constitute unqualified acceptance of all rules and regulations. The Club reserves the right to eject any person from the ground who fails to comply with such rules and regulations.
18. Any member card, e-ticket or match ticket holder who;

• breaches the regulations or who the Club reasonably believes is likely to breach the regulations;
• acts in any manner detrimental, or likely to be detrimental to the Club;
• persistently stands in seated areas or climbs over or on any seats;
• the Club reasonably believes has sold their member card, e-ticket or match ticket to another person; this could be conceived as ticket touting which is illegal;
• misuses the member card, e-ticket or match ticket under any of the terms and conditions;
• is the subject of a restriction order under The Football Spectators Act; 1989 or who has acted in any way that such an order could have been made or applied for;

may at the Club’s discretion, be ejected from or refused entry to Edgeley Park (or any other ground to which admission is permitted with this member card, e-ticket or match ticket) and/or have the member card, e-ticket or match ticket cancelled for part or all of the remainder of the match, with no compensation.

The following are offences under the Football (Offences) Act 1991 and are strictly forbidden:
• the throwing of any object within the ground without lawful authority or excuse;
• the chanting of anything of an indecent or discriminatory nature;
• the entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Any spectator who commits any of the above offences is liable to be arrested. Racial, homophobic or other discriminatory abuse, use of obscene language, chanting or harassment is strictly forbidden and will result in arrest and or ejection from the ground.

19. The Club reserves the right to amend or alter the conditions of use of member cards, e-tickets or match tickets without prior notification. The Club’s decision on all matters relating to admission to Edgeley Park or to these conditions shall be accepted as final and binding.
20. No person may bring into, or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match or the ground.
21. Mobile telephones are permitted within the ground, provided that they are used for personal and private use only.
22. By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom ) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the National League or others (including commercial partners and accredited media organisations) and entry into the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the Club’s use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the ground). For further information please contact the Club.
23. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground provided that nothing shall limit or exclude the liability of the Club for fraud, fraudulent misrepresentation or death or personal injury caused by its negligence.
24. Edgeley Park is a no smoking stadium, anybody caught smoking or using vaping devices within the stadium, concourses or toilet facilities will be asked to leave.
25. Approved forms of identification must be shown when purchasing any concessionary ticket and on entry to the stadium. Acceptable forms of ID for proof of age are as follows; Passport, Birth Certificate or Photo Driving Licence.
26. To receive the senior citizen concessionary rate, you must be at least 65 years of age on the day of the home fixture you are attending.
27. To receive the 14 to 17 (youth) concessionary rate you must be aged between 14 and 17 years of age inclusive on the day of the home fixture you are attending.
28. To receive the 6 to 13 (junior) concessionary rate you must be aged between 6 and 13 years of age inclusive on the day of the home fixture you are attending.
29. To receive the under 5 concessionary rate you must be 5 or younger on the day of the home fixture you are attending.
30. A maximum of four U5s will be issued per over 18 member card, e-ticket or match ticket holder.
31. Any infants under two years of age will be classed as ‘babes in arms’ and will be free of charge. The ticket office must be notified of any infant attending and the over 18 will be issued with a match ticket which will be marked with ‘babes in arms’. The infant will not receive a ticket for their own seat and must sit on their parent or guardian’s lap. You will be advised at the time of booking on the most suitable location to sit for the safety of the infant.

One of the following documents will also need to be provided at the time of registration in support of the registration form:
• Disability Living Allowance (DLA) at the medium to high rate;
• Personal Independence Payment (PIP) at the standard or enhanced rate;
• Certificate of Visual Impairment;
• Attendance Allowance.

You will be advised at the time of completing your registration if/when your application will be reviewed.

For the full Disabled Supporter and Carer Terms and Conditions please visit the Club’s website www.stockportcounty.com or contact our disability liaison officer on 0161 266 2700

32. Every child under the age of 14 must be accompanied by an adult aged 18 or over.
33. The Club accepts no responsibility for juniors under the age of 14 years who are left unattended or attend Edgeley Park unaccompanied by an adult.

STOCKPORT COUNTY FOOTBALL CLUB CONDITIONS OF ISSUE OF SEASON CARDS 2023/24

1.The season card is subject to the rules and regulations of FIFA, UEFA, The Football Association, The FA Premier League, The English Football League (‘the EFL’) and The National League in respect of the relevant football competition and Stockport County Football Club (‘the club’) Ground Regulations.

2. The season card remains the property of the club at all times and the purchase and/or use of this season card constitutes acceptance of the policies and procedures of the club and the conditions, under which it is issued, as detailed below.
3. All match dates are subject to alteration. No refunds will be made in respect of any amendments to the initial fixture list or cancellations caused by Covid-19 related lockdowns or behind closed doors fixtures (where legislation enforces games to be played without fans present). Where possible the club will endeavour to offer a live streaming service as an alternative to supporters who are not allowed entry to the stadium.
4. No refunds will be made in respect of any fixtures unused on the card.
5. The season card admits the holder to all EFL League match fixtures to be played at Edgeley Park where fans are permitted, upon presentation of the card. This does not include any Play-Off, cup competition or friendly matches that may from time to time be played at Edgeley Park.
6. The season card must be produced at the turnstile and scanned on the reader in order to gain entry.
7. The club is not responsible for replacing season cards which have been damaged, lost or stolen. All season cards which have been damaged, lost or stolen will be replaced at a cost of £10.
8. The season card is for the personal use of the named card holder only and is strictly non-transferable. The sale of a season card is strictly forbidden.
9. Season card holders must occupy the seat allocated and indicated on the front of the card. Spot checks will be carried out throughout the season.
10. Changes of address must be notified to the club’s ticket office at the earliest opportunity.
11. In the event of a forgotten or misplaced season card, a duplicate ticket will be issued from the ticket office which will invalidate the season card for the fixture in question. Reprints will only be issued a maximum of five times per season card before a £10 admin charge will be incurred.
12. To permanently regrade or relocate a season card to an alternative age band or area, the transaction must be completed in person or over the phone. The relevant upgrade price or refund will be applicable.
13. Anyone wishing to upgrade a season card to an alternative age band for a single fixture, must do so either in person or over the phone prior to kick-off. The relevant upgrade price will be applicable, based on the matchday price and a paper ticket will be issued. Season cards cannot be downgraded for a single fixture.
14. Anyone wishing to relocate their season card for a single fixture must do so either in person or over the phone prior to kick–off. Any price difference will be charged accordingly based on the matchday price and a paper ticket will be issued. Please note there will be no relocations permitted whilst current restrictions for Covid-19 are in place.
15. The allocation of ticket priority for away games will be announced via the club’s media channels. In most circumstances priority will be given to Ambassador season card holders, then to supporters with a required number of loyalty points, followed by general sale. Decisions will be based on the opponents, the profile of the fixture and the allocation of tickets received. Information will be conveyed to supporters via the club’s media channels.
16. The club reserves the right to re-designate any area of the ground whether that be to visiting supporters or otherwise. In such an event season card holders who are affected will be allocated a ticket for the relevant match in an alternative section of the ground.
17. The club accepts no responsibility whatsoever if the seat to which this card refers is affected by adverse weather conditions.
18. If a match is abandoned or postponed, season card holders will be offered free admission to the re-arranged game. Details of the re-arranged fixture will be communicated through the club’s media channels.
19. All persons entering Edgeley Park (or any other ground to which admission is permitted with this season card) must comply with the ground regulations (copies of which are displayed within the ground) and with the rules and regulations of the Football Association and the National League as they apply from time to time.
20. Entry to Edgeley Park (or any other grounds to which admission is permitted with this season card) shall be deemed to constitute unqualified acceptance of all rules and regulations. The club reserves the right to eject any person from the ground who fails to comply with such rules and regulations.
21. Any season card holder who:

• Breaches the regulations or who the club reasonably believes is likely to breach the regulations;
• Acts in any manner detrimental, or likely to be detrimental to the club;
• Persistently stands in seated areas or climbs over or on any seats;
• The club reasonably believes has sold their season card to another person;
• Misuses the season card under any of the terms and conditions;
• Is the subject of a restriction order under The Football Spectators Act; 1989 and who has acted in any way that such an order could have been made or applied for;
• may, at the club’s discretion, be ejected from or refused entry to Edgeley Park (or any other ground to which admission is permitted with this season card) and/or have the season card cancelled for part or all of the remainder of the season, with no compensation being payable for any unused fixtures.

The following are offences under the Football (Offences) Act 1991 and are strictly forbidden:
• The throwing of any object within the ground without lawful authority or excuse;
• The chanting of anything of an indecent or of a discriminatory nature;
• The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Any spectator who commits any of the above offences is liable to be arrested. Racial, homophobic or other discriminatory abuse, use of obscene language, chanting or harassment is strictly forbidden and will result in arrest and or ejection from the ground. The club may impose a ban for one or more matches.

22. The club reserves the right to amend/or alter the conditions of issue of season cards without prior notification. The club’s decision on all matters relating to admission to Edgeley Park or to these conditions shall be accepted as final and binding.
23. No person may bring into the ground or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match, or the ground.
24. Mobile telephones are permitted within the ground, provided that they are used for personal and private use only.
25. By entering the ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom ) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the club, the National League or others (including commercial partners and accredited media organisations) and entry into the ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the club’s use of your personal data will be brought to your attention by the club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the ground). For further information please contact the club.
26. The club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground provided that nothing shall limit or exclude the liability of the club for fraud, fraudulent misrepresentation or death or personal injury caused by its negligence.
27. Edgeley Park is a no smoking stadium, anybody caught smoking or using vaping devices within the stadium, concourses or toilet facilities will be asked to leave. There is a half-time facility available for fans who wish to smoke/vape in an open and safe environment. Please enquire at the ticket office for more information on the restricted area where this is available.
28. Approved forms of identification must be shown when purchasing any concessionary season card. Acceptable forms of ID for proof of age are as follows: Passport, Birth Certificate or Photo Driving Licence.
29. To receive the senior citizen concessionary rate, you must be at least 65 years of age on the day of the home fixture you are attending.
30. To receive the 14 to 17 (youth) concessionary rate you must be aged between 14 and 17 years of age inclusive on the day of the home fixture you are attending.
31. To receive the 6 to 13 (junior) concessionary rate you must be aged between 6 and 13 years of age inclusive on the day of the home fixture you are attending.
32. To receive the under 5 concessionary rate you must be 5 or younger on the day of the home fixture you are attending.

For the full Disabled Supporter and Carer Terms and Conditions please visit the club’s website wwwstockportcounty.com or contact our disability liaison officer on 0161 266 2700.

38. All wheelchair disabled platform spaces will be sold on a first come first served basis in each home stand.
39. Every child under the age of 14 must be accompanied by an adult aged 18 or over.
40. The club accepts no responsibility for juniors under the age of 14 years who are left unattended or attend Edgeley Park unaccompanied by an adult.